Rolex Watch Repairs & Servicing
Independent specialists in Rolex. Using genuine parts or Swiss-grade equivalents (At your request) and OEM standard tooling to restore your timepiece to factory specifications.
History of the brand
Founded in 1905 by Hans Wilsdorf in London, Rolex revolutionized watchmaking by transforming wristwatches from fragile jewelry into precise, durable, and waterproof tools. Known for the 1926 Oyster (first waterproof case), the 1931 Perpetual (self-winding movement), and iconic sports models like the Submariner (1953), Rolex is now a Swiss-based, iconic luxury brand owned by the Hans Wilsdorf Foundation.
Qualified Staff
Trained watchmakers handling your timepiece
Genuine
Parts
We only use genuine parts or high grade swiss equivalents (by request)
Realistic Turnaround
Servicing in weeks, not months.
2 Year
Warranty
Comprehensive cover on all workmanship.
Full Rolex Watch Service
Here at Prime Time, we specialise in the comprehensive overhaul and servicing of all Rolex models. All work is carried out on-site in our state-of-the-art workshop, strictly adhering to the technical lubrication charts provided by the manufacturer. We offer a comprehensive 2-year warranty on all our Rolex servicing.
A full service includes:
- Complete Disassembly: Stripping down the movement to its individual component level.
- Ultrasonic Cleaning: Multi-stage chemical cleaning to remove congealed oil and debris.
- Part Inspection & Replacement: Replacement of worn movement parts (e.g., reversing wheels, mainspring) with genuine components.
- Mainspring Replacement: Installation of a brand-new mainspring for optimal power reserve.
- Re-assembly & Lubrication: Careful rebuilding using Moebius synthetic oils specific to Rolex calibres (e.g., 9010, HP1300).
- Regulation: Timing checks and regulation in 6 positions.
- Refinishing: The watch case and bracelet are stripped for professional polishing unless requested not to.
- Water Resistance: Re-casing with new gaskets/seals and vacuum/pressure testing to rated depth.
- Quality Control: A 7-day cyclical test on a winder to ensure winding efficiency and power reserve before return.
- Return: Presented in a complimentary travel pouch and 2 year warranty.
Specialist Rolex Services
Fluted Bezel Recutting
Is your fluted bezel looking worn and tired? We can have them re-cut during a polish or service to get them flutes looking sharp again.
Polishing and laser welding
Our polisher is brand trained and we also have laser welding facilities on site as well as lapping equipment to make sure the correct finish is put back on your Rolex. For deep marks we can fill the dent or heavy scratches using the correct steel or gold wire before refinishing so as to remove the minimal amount of material.
Bracelet Repinning
This is a very popular serviceif you have a Jubilee or Oyster bracelet which is stretched we can provide either just a repin service or a full bracelet restoration including laser welding all worn links. This is a cheaper alternative to having to replace the bracelet completely.
Oysterquartz Battery Replacements
We also can replace the battery for your Oysterquartz. We can replace all gaskets and test the watch in house for water resistance.
Specialist Care for your Rolex
Our workshop sees hundreds of Rolex watches a year, giving us a deep understanding of the common fail points in specific models.
We are particularly experienced with the Calibre 3135 movement, found in decades of Submariner and Datejust models. A frequent issue we resolve is wear on the rotor axle, which causes the oscillating weight to wobble and scour the movement plates. We inspect this as standard.
As part of a full service all seals are changed including the glass gaskets. Giving you peace of mind. All servicing work comes with a 2 year warranty.
See why hundreds of customers trust us with their Rolex
Frequently asked questions
We recommend getting your Rolex serviced every 5 years. We do provide free health checks if you wanted to pop in and we can check it on our timing machines.
This is a really common fault and is usually down to the automatic weight axle being worn. This is changed during service and if it is worn then the watch itself is also due a service. Seek advice asap and don’t leave it to cause further damage.
We have water testing equipment on site. We recommend getting the seals checked every 2 years. Its very common when we service a Rolex the glass gaskets just snap as they are very worn and have never been changed. Also the amount of rubber gaskets that just turn solid and no longer provide a guard against water resistance is very common.
Not necessarily, it could just be magnetised, it may also just need a minor regulation, pop it into us and we will check it for you at no cost.
Yes. We are so confident in our workmanship and parts that we offer a comprehensive 2-year warranty on all Rolex servicing, covering parts and labour.
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